Refund and cancellation expectations
This page explains the difference between a free inquiry and a confirmed travel arrangement with agreed payment terms.
Before a booking is confirmed
There is no refund issue for a general website inquiry because inquiries are not paid bookings. Any payment terms are shared during the planning process before a trip is confirmed.
Confirmed trip services
For confirmed trips, cancellation and refund terms depend on the agreed itinerary, travel dates, supplier rules, ticketing deadlines, hotel policies, and any non-refundable services included in the proposal.
Changes and cancellations
If you need to change or cancel a confirmed trip, contact us as early as possible. We will explain which parts can be adjusted, which costs are recoverable, and which supplier charges may already be locked.
How refunds are handled
Approved refunds are normally returned through the original payment path where possible. Processing times may vary by payment provider and banking route.
Contact
Refund and cancellation questions can be sent to hello@localchinatours.com.